Learn to reduce time and costs, improve customer satisfaction and retention, and avoid costly lawsuits. The Associate in Claims program teaches you how to improve your technical claim handling skills, communication and negotiation skills, good-faith claim handling abilities, and in-depth policy knowledge.
Topics include insurance basics, the claim function, factors affecting the claim environment, the claim process, automobile first-party claims, first-party property claims, liability claims, and workers’ compensation claims.
Key Takeaways:
- Understanding claim function and professional ethics
- Understanding the claim handling process
- Setting case reserves and investigating claims
- Documenting claims
- Communicating effectively
- Dealing with fraud
- Negotiating claims
- Litigating claims
- Good faith claim handling
Who should attend:
- Agents
- Brokers
- Insurers
- Independent adjusters
- Third party administrators
Instructors
Robin Hodson
Course Type
Semester Course
Dates & Times
9/23/2016 – 11/18/2016
Wednesdays, 6:30 – ? pm
(10 weeks / 10 hours total)
Location
Tristar Risk Management
203 N. Golden Circle
Santa Ana, CA
Price
Early Bird $375.00
After Mar 31st $399.00
Instructors
Robin Hodson
Course Type
Semester Course
Dates & Times
Summer – Summer
Wednesdays, 4:00 – 5:00 pm PST
(10 weeks / 10 hours total)
Location
Online – Telecourse