IEA

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IEA Training FAQ

IEA Training is a professional education provider offering on-demand courses and industry-recognized certifications in California Workers’ Compensation, Disability Management, and Absence Management. Founded in 1876, IEA has nearly 150 years of experience serving HR professionals, claims adjusters, risk managers, and others who need practical, career-focused training. Our programs are flexible, self-paced, and designed to help busy professionals advance their careers with trusted, real-world knowledge.

IEA offers professional certification programs that help you advance your career in workers’ compensation, disability, and absence management. Our core certifications include:

  • Certified Professional in Disability Management (CPDM) – A nationally recognized program for HR, benefits, and absence management professionals who oversee employee leaves, return-to-work, and disability programs.

  • Claims Practitioner in Workers’ Compensation (CPWC) – A comprehensive California workers’ compensation certification that fulfills the state’s 120-hour training requirement for new claims adjusters and builds a strong foundation in claims handling and compliance.

  • Workers’ Compensation for Legal Professionals (WCLP) – A specialized certification for attorneys, hearing representatives, and legal teams who work within the California workers’ compensation system.

These certifications provide industry-recognized credentials that demonstrate expertise, support career advancement, and help organizations stay compliant and well-managed.

IEA Training is based in Fresno, California, with our headquarters located at 7120 N Whitney Ave, Fresno, CA 93720. We serve professionals across California and throughout the United States through our on-demand online training platform.

IEA Training has been in business since 1876, making it one of the oldest professional education organizations in the United States. With nearly 150 years of continuous operation, IEA has a long history of serving California workers’ compensation professionals, HR teams, legal practitioners, and disability and absence management leaders with trusted, career-advancing training.

IEA’s courses are taught by industry-leading professionals with deep expertise in California workers’ compensation, disability management, and related fields. Our instructors include experienced adjusters, attorneys, HR specialists, and subject matter experts who bring real-world knowledge, practical insights, and decades of field experience to every course.

IEA offers a full catalog of on-demand courses and certification programs focused on California workers’ compensation, disability management, absence management, and related topics. Our programs include foundational training for new professionals as well as advanced courses for experienced adjusters, HR teams, and legal practitioners.

Yes. All IEA courses are 100% online and fully self-paced, allowing you to complete lessons anytime and from any device. This flexibility makes it easy to learn around a busy work schedule.

Yes. You can take multiple courses at once, and many students choose to progress through programs in parallel. Each course is self-paced, so you can manage your workload based on your schedule and goals.

Most IEA courses do not require prior experience or prerequisites. Our certification programs begin with foundational concepts, making them accessible for newcomers, while still being valuable for experienced professionals. If a course requires background knowledge, it will be clearly noted in the course description.

Yes. IEA uses secure, industry-standard systems to protect your personal information and payment details. Our website, LMS, and checkout process all meet modern security, privacy, and data protection requirements.

IEA serves professionals working in California workers’ compensation, disability management, absence management, HR, risk management, insurance, and legal fields. Our courses are designed for both newcomers and seasoned professionals looking to deepen their expertise or earn an industry-recognized certification.

Yes. IEA’s certifications like CPDM, CPWC, and WCLP are widely recognized by employers across California and the U.S. They demonstrate verified expertise, support career advancement, and are frequently requested or preferred by hiring managers in workers’ compensation and disability management roles.

IEA offers nearly 150 years of experience, industry-recognized certifications, and practical, real-world training taught by experts in workers’ compensation and disability management. Our on-demand format provides flexibility, while our curriculum ensures rigorous, career-focused learning that employers trust.

Yes. All courses are available on desktop, laptop, tablet, and mobile devices, making it easy to learn wherever you are.

Professionals from insurance carriers, third-party administrators, HR departments, law firms, public agencies, healthcare organizations, and self-insured employers regularly enroll in IEA programs.

IEA provides a comprehensive catalog of professional training and certification programs for workers’ compensation, disability, and absence management. Our core courses include:

  • Certified Professional in Disability Management (CPDM): A nationally recognized certification for HR and absence management professionals.

  • Certified Professional in Workers’ Compensation (CPWC): An in-depth program for managing California workers’ compensation claims and compliance.

  • Workers’ Compensation for Legal Professionals (WCLP): Specialized training for attorneys and legal teams working within the California workers’ compensation system.

  • Workers’ Compensation 101: An introductory course covering foundational principles and processes in California workers’ compensation.

  • Workers’ Compensation Self-Insurance Plans Exam Prep (SIP): Focused preparation for California’s Self-Insurance Administrator examination.

In addition to these programs, IEA offers a variety of other professional development webinars that address specialized topics across workers’ compensation, disability, and related areas.

Choose a course based on your role and where you want to grow. CPWC is best for workers’ compensation claims roles, CPDM is ideal for HR and leave management, and WCLP is designed for legal professionals working in California WC. If you’re unsure, our team can point you to the best option based on your experience and goals.

Yes. All IEA courses are self-paced, so you can enroll in multiple programs and complete them on your own schedule. Many learners take more than one course, especially when working toward a certification or developing skills across related topics.

Most IEA courses do not require any prerequisites. Our programs are designed to support both beginners and experienced professionals. Workers’ Compensation 101 is recommended for those who are brand new to the field, but it is not required. Each course description includes any suggested background knowledge.

Yes. Our courses include real-world scenarios, case studies, and practical examples that mirror the situations professionals face in workers’ compensation, HR, and legal environments. This helps you apply what you learn directly to your day-to-day work.

Yes. We regularly review and update our content to reflect changes in California workers’ compensation laws, disability and leave regulations, and industry best practices. This ensures the training you receive is accurate and up to date.

Yes. Employers across California and throughout the U.S. recognize IEA programs as trusted, industry-standard training. Our certifications CPWC, CPDM and WCLP are widely valued and often preferred for roles in claims, HR, and legal practice.

Yes. Each course is built with practical, job-focused learning outcomes. CPWC prepares learners for claims handling roles, CPDM supports HR and leave management careers, and WCLP helps legal professionals working within the WC system. Even foundational courses like WC101 support entry-level positions.

IEA courses serve professionals in HR, workers’ compensation claims, insurance, absence management, legal practice, self-insured organizations, and public agencies. Our programs are designed to support careers in any setting where WC or disability management knowledge is required.

The CPDM (Certified Professional in Disability Management) certification is designed for HR and leave management professionals who oversee disability, accommodations, and employee absence programs. It teaches the core concepts of FMLA, ADA, return-to-work planning, and integrated disability management. CPDM gives you the practical knowledge needed to handle real-world employee leave cases with confidence and reduce compliance risk for your organization.

CPDM helps you specialize in a rapidly growing and highly technical area of HR. It positions you as a subject matter expert in leave management, accommodations, and disability compliance. The skills that employers actively seek. Many professionals use CPDM to advance into roles with greater responsibility, such as absence management, employee relations, benefits administration, or HR leadership.

CPDM certification supports roles such as Leave of Absence Specialist, Disability or Absence Manager, Benefits Specialist, Return-to-Work Coordinator, HR Business Partner, and Employee Relations Advisor. It is also valuable for professionals working in third-party administration, risk management, and wellness programs. The certification signals that you can manage complex leave cases while supporting both employees and the employer.

CPWC (Claims Practitioner in Workers’ Compensation) is a foundational training program for professionals who handle California workers’ compensation claims. It covers benefits, timelines, investigations, communication, and compliance, providing the structured training new adjusters need. CPWC helps you understand both the legal requirements and the practical workflows used by insurers, TPAs, and self-insured employers.

CPWC gives you the job-ready knowledge required for workers’ compensation claims positions in California. It helps you handle claims accurately, meet regulatory deadlines, and communicate effectively with employers, injured workers, and providers. Employers value CPWC because it reduces training time and demonstrates that you have a strong foundation in California WC, making you more competitive for claims roles and promotions.

CPWC supports roles such as Workers’ Compensation Claims Assistant, Claims Examiner, Senior Claims Examiner, Claims Supervisor, Workers’ Compensation Coordinator, and Risk Management Specialist. It is an ideal starting point for anyone entering claims management and a solid credential for those seeking advancement within claims teams or public agencies.

WCLP (Workers’ Compensation for Legal Professionals) is designed for attorneys, hearing representatives, paralegals, and legal staff who work with California workers’ compensation cases. It provides a strong understanding of WC benefits, litigation strategy, terminology, and the procedures used at the WCAB. WCLP helps legal professionals work more effectively with claims examiners, employers, and judges.

WCLP deepens your understanding of California workers’ compensation law and makes you more effective in legal case preparation and representation. It enhances your ability to analyze claims, communicate with stakeholders, and support litigation strategy. The certification is valuable for legal teams in both defense and applicant practice, as well as corporate counsel who oversee WC programs.

WCLP supports career paths such as Workers’ Compensation Attorney, Hearing Representative, Paralegal, Legal Assistant, Case Manager, or Legal Support Specialist in WC-focused firms. It also helps professionals in risk management or corporate legal departments who interact regularly with WC litigation.

Yes. When you successfully complete a certification program, you will receive an official digital certificate issued by IEA. This certificate can be shared with employers, added to your résumé or LinkedIn profile, and used to demonstrate your professional credentials.

Most learners complete a certification in 6 to 12 weeks, depending on their schedule and study pace. All programs are self-paced, giving you flexibility to move faster if desired or take your time as long as you complete the program during your access period.

Yes. CPDM, CPWC, and WCLP are widely recognized by employers across California and the United States. These certifications demonstrate credible, job-ready expertise in workers’ compensation, disability management, and legal practice, and many organizations prefer or require them for key roles.

No. Our certifications include foundational content suitable for new learners, while still offering depth for experienced professionals. Beginners may find Workers’ Compensation 101 helpful before beginning CPWC or CPDM, but it is optional.

IEA Training uses LearnWorlds, a modern online learning platform that allows you to access your courses anytime, anywhere. The system supports video lessons, downloadable resources, progress tracking, and interactive learning features.

Yes. All IEA courses can be accessed on mobile phones and tablets using your web browser. LearnWorlds is fully mobile-responsive, allowing you to watch videos, read lessons, and complete quizzes on the go.

Your LearnWorlds dashboard displays your enrolled courses, certificates, and progress. Each course is organized into easy-to-follow sections and lessons. A progress bar helps you see how much you’ve completed, and you can move through content at your own pace.

Most courses include a 12-month access period from your enrollment date. This gives you plenty of time to complete lessons, revisit materials, and finish assessments on your own schedule.

Yes. LearnWorlds saves your progress automatically. You can stop at any point and return later, even from a different device, and continue exactly where you left off.

Yes. Many courses include downloadable PDFs, worksheets, or reference materials. These can be saved for offline study. Video lessons must be streamed online.

Yes. Many of our courses include engaging video lessons and instruction. Videos help reinforce key concepts and make the learning experience more dynamic.

Yes. Most courses include quizzes, knowledge checks, or scenario-based assessments to help you confirm your understanding. Certification programs also include additional exams.

No special software is required. All courses run directly in your browser. A stable internet connection and a modern browser such as Chrome, Safari, Firefox, or Edge is all you need.

To enroll, visit the IEA Training website, choose your course, and complete checkout through our secure Shopify system. Once your purchase is complete, you’ll receive automatic access instructions by email.

We accept major credit cards, debit cards, Shop Pay, Shop Pay Installments, and electronic payment methods supported by Shopify. We also accept checks for corporate or group purchases. Contact us directly if your organization requires payment by check or invoice.

Yes. All courses are eligible for Shop Pay Installments, which allow you to split your purchase into convenient payments at checkout. Eligibility and payment options are available by choosing Shop Pay Installments at checkout.

You’ll receive an automatic confirmation email immediately after checkout. This email includes your purchase details and instructions for accessing your online course.

Yes. Your receipt is emailed to you instantly after checkout. You can also access past receipts through your Shopify order history or by contacting our support team.

Yes. We provide group and corporate enrollment options for teams, and check payments are accepted for these purchases. Discounts may be available depending on the number of participants.

Yes. At checkout, you may use a company card or employer-issued payment method. If your employer prefers to pay by check or requires an invoice, our team can assist with billing.

Refunds are available according to our official refund policy. If you enrolled in the wrong course, purchased by mistake, or need help, please contact us promptly so we can assist.

Yes. If you enrolled in the wrong course, contact us within the allowed timeframe, and we can help transfer your enrollment to the correct program.

An account is automatically created when you enroll in any course. Once your purchase is complete, you’ll receive an email with login instructions for your IEA student dashboard.

If you’ve forgotten your password, click “Forgot Password” on the login page. Enter your email address and you’ll receive a link to create a new password. If you don’t receive the reset email, check your spam folder or contact customer support.

Yes, log in to your account and navigate to the “Profile” section to update your details. You can update your name and other profile information directly in your account. If you need help changing your email address or merging accounts, our support team can assist you.

First, double-check that you’re using the correct email address associated with your account. If your password isn’t working, use the “Forgot Password” option to reset it. If you continue to experience issues, contact our support team and we’ll help you regain access.

Your student dashboard shows your active courses, completion percentages, and certificates earned. Each course includes a progress bar that updates automatically as you complete lessons, quizzes, and assessments.

Once your enrollment is complete, you’ll receive an email with a direct link to your IEA dashboard. You can log in anytime through the Student Access button on our website. Your courses will appear in your dashboard immediately.

Yes. If you need to update the email address on your account for personal, work, or due to job changes, contact our support team and we can update it for you.

Yes. You can view your enrollment and purchase history by accessing “My Account” from your IEA Dashboard. If you need copies of a receipt or have trouble locating past orders, contact customer support.

If you encounter technical problems and can’t find your answer on the IEA Training FAQ page, contact our support team at support@ieatraining.org or use the live support chat on our website. Our team responds within one business day.

If a video won’t load, try the following:

  • Refresh the page

  • Clear your browser cache

  • Try a different browser (Chrome works best)

  • Restart your device
    If the issue continues, contact our support team for help.

Most access issues can be resolved by:

  • Logging out and back in

  • Clearing your browser history and cookies

  • Using a desktop browser instead of mobile

  • Checking for VPN or firewall restrictions from your employer
    If troubleshooting doesn’t work, reach out to us for assistance.

Yes. You retain access to your course materials for a fixed period after completion. The length of access varies by course, and details are provided on each course page.

Once you complete a course, your certificate is available for download. Visit your dashboard, select the completed course, and download your certificate as a PDF.

For the best experience, we recommend using the latest version of Chrome, Firefox, or Safari. Ensure your browser is updated and cookies are enabled. A stable internet connection is required for video lessons.

Yes, IEA courses are mobile friendly. You can access your courses on smartphones or tablets, though a desktop or laptop provides the best viewing experience for longer lessons.

If a course doesn’t load, try clearing your cache, switching browsers, or turning off VPNs. If this fails, our support team can restore access or investigate the issue.

IEA Training offers refunds based on course progress and time since purchase.

For individual customers:

  • Course not started: Full refund within 30 days of purchase

  • More than 10% complete: 50% refund within 30 days

  • More than 25% complete: No refund

  • After 30 days: No refunds, regardless of progress

For corporate clients:

  • Course not started: Full refund within 30 days

  • Less than 25% complete: 50% refund within 30 days

  • More than 25% complete: No refund

  • After 30 days: No refunds

Refunds are not granted for expired courses, retroactive promotions, or purchases made outside promotional periods.

Email info@ieatraining.org with:

  • Your order confirmation

  • Reason for the request

  • Enrolled user’s name and email

Refunds are processed within 7 business days after approval.

Yes. For corporate  and individual clients, and under these conditions:

  • Courses must be under 25% complete

  • Transfers must be requested within 30 days of purchase

  • Only one transfer per purchase is allowed

Transfers are processed within 5 business days.

Exceptions may be granted:

  • For technical issues reported within 72 hours

  • For extraordinary circumstances (e.g., medical emergencies), at IEA’s discretion

IEA Training also reserves the right to make case-by-case decisions.

No. Promotional pricing only applies during the stated promotional period.
IEA does not offer retroactive price adjustments or refunds for purchases made before, during or after a promotion.

Yes. IEA follows strict privacy and security practices. By using our site, you agree to the terms outlined in our Privacy Policy, which explains how we collect, store, and protect your data.

No. All course content is the intellectual property of IEA or its licensors.
Enrollment gives you a time-limited license for personal use only.
You may not copy, distribute, share, or resell any IEA content.

Unauthorized use may result in account suspension or legal action.

No. Sharing login information violates the Terms of Service and may result in:

  • Account suspension or termination

  • Loss of course access

  • Loss of certificate eligibility

Each enrollment is for one individual only.

IEA may suspend or terminate your account without refund for violations such as:

  • Sharing content

  • Unauthorized access attempts

  • Misuse of course materials

  • Abusive or fraudulent activity

  • Multiple accounts or impersonation

IEA may pursue legal remedies for intellectual property violations.

You can review the complete Terms of Service and Privacy Policy anytime at:

https://ieatraining.org/terms-of-use/
https://ieatraining.org/privacy-policy/

We recommend reviewing these policies before enrolling.

To access IEA courses, you must have:

  • A reliable internet connection

  • A modern, updated browser (Chrome works best)

  • A device capable of streaming video

  • Access that complies with your organization’s firewall or security settings

IEA does not provide the equipment or internet service required to use our online courses. Users are responsible for ensuring their devices meet technical requirements and that all usage complies with applicable laws and organizational policies.

If your account is terminated for violating the Terms of Service, you may lose access to:

  • Your courses

  • Your progress

  • Your account history

  • Certificates or completion records

Termination may occur without refund or compensation.
IEA may also delete your files or block access to the website.
Violations include unauthorized sharing, misuse of course materials, unlawful activity, or repeated noncompliance with IEA policies.

If you have a dispute or concern, contact us first at info@ieatraining.org so we can assist you.

Yes. Many IEA Training courses are approved for SHRM and HRCI recertification credits. This allows HR professionals to earn continuing education credits while completing our programs.

After completing an eligible course, you will receive a certificate of completion that includes the recertification codes required by SHRM and HRCI. Simply submit the certificate through your SHRM or HRCI portal to receive credit.

After completing an eligible course, you will receive a certificate of completion that includes the recertification codes required by SHRM and HRCI. Simply submit the certificate through your SHRM or HRCI portal to receive credit.

Yes. PIHRA members receive a 25% discount on all IEA Training courses. This discount applies to both individual enrollments and corporate-sponsored training.

Please contact us at info@ieatraining.org to confirm your PIHRA membership. We will direct you to the dedicated PIHRA pages.

IEA regularly updates and submits courses for additional industry approvals. Check the course description or contact customer support for the most current list of recognized associations.

Yes. IEA works with associations, employers, and industry groups to provide co-branded or custom training packages. Contact us at info@ieatraining.org for partnership opportunities.

Yes. IEA Training occasionally offers early enrollment promotions and limited-time sales. These offers are announced through our newsletter and social media channels.

Enter your discount code in the promo code field during checkout. The discount will be applied automatically before payment is completed.

We do not offer a standing student discount, but students may benefit from seasonal promotions or special offers when available. Contact us if price is a barrier.

For bulk or corporate enrollment, email info@ieatraining.org. Customized billing options, including check payments, may be available for organizations.

No. Only one discount code may be applied per transaction.

Join our email newsletter or follow us on social media to stay informed about sales, seasonal promotions, referral bonuses, and early enrollment discounts.

Yes. Referral promotions are offered periodically. Contact info@ieatraining.org to ask about our most recent referral benefits.

If someone referred you to IEA Training, use the referral code they provided at checkout. The discount will be applied automatically.

No. Promotional pricing only applies to purchases made during the active promotional period. Retroactive adjustments or refunds are not offered.

CPDM stands for Certified Professional in Disability Management. It is a nationally recognized certification designed for HR, supervisors, managers, leave administrators, and benefits professionals who manage disability, leave of absence programs, and workplace accommodations. The program builds deep expertise in Integrated Disability and Absence Management.

Most students complete the program in 2 to 6 months. Since the course is self-paced, you can move faster or slower depending on your schedule.

Yes. CPDM is widely recognized by employers across the United States, especially in HR, insurance, disability management, and benefits administration fields.

Yes. CPDM applies nationwide. While the course includes some California-specific examples, the core concepts, frameworks, and best practices apply in any state.

CPDM deepens your expertise in disability, leave, and absence management, positioning you as a strategic partner within HR and organizational operations. Graduates use the certification to advance from tactical work into higher-level responsibilities such as program oversight, compliance strategy, ADA and accommodation leadership, and workforce risk management. The CPDM credential is recognized by employers seeking professionals who can reduce organizational risk, improve return-to-work outcomes, and manage complex leave and disability programs with confidence.

CPDM holders are qualified for both specialist and leadership roles across HR, disability management, benefits, and risk. Common career paths include:

• Leave of absence specialist
• Disability management coordinator
• ADA and accommodations specialist
• Return-to-work coordinator
• Benefits administrator or manager
• HR generalist or HR manager
• Workers’ compensation analyst
• Absence or disability program manager
• Risk management analyst or risk manager
• Claims, disability, or absence management roles within insurers and TPAs
• Senior roles overseeing integrated disability, leave, and workforce accommodation programs

To maintain your CPDM credential, you must earn 6 continuing education credits each year and submit them to your CPDM credit tracker. A renewal certificate is issued annually after CE requirements are met.

Yes. After completing all CPDM lessons and passing each exam with a score of 70 percent or higher, you will receive a digital, print-ready certificate via email.

No prerequisites are required. CPDM is designed for both new and experienced HR and absence management professionals. A basic understanding of HR or employee benefits is helpful but not required.

Yes. You may use a company card at checkout or request an invoice. Employers often reimburse CPDM as part of professional development or compliance training.

WCLP stands for Workers’ Compensation for Legal Professionals. This certification is designed for attorneys, paralegals, hearing representatives, and legal staff who work within the California workers’ compensation system. The program strengthens your understanding of claims, litigation strategy, and the legal framework governing California workers’ compensation.

No. WCLP is designed for both licensed attorneys and non-attorney legal professionals such as hearing reps, paralegals, and legal assistants who support workers’ compensation cases.

Most students complete the full course in about a year. Because the program is fully online and self-paced, you can move faster depending on your schedule.

No. The WCLP certification is fully on-demand. You can access lessons, assessments, and course materials anytime through your LearnWorlds dashboard.

Yes. WCLP strengthens your understanding of California workers’ compensation laws and procedures, making it highly valuable for compliance roles in legal firms, claims organizations, and employers. Graduates are better equipped to support case strategy, evaluate claims, interpret regulations, and communicate confidently with attorneys, adjusters, and clients.

Professionals who typically benefit from WCLP include:

• Attorneys handling workers’ compensation cases
• Paralegals and legal assistants
• Hearing representatives
• Claims examiners and managers
• Defense and applicant law firm staff
• HR and risk management professionals who interact with legal claims
• Litigation support specialists
• Workers’ compensation coordinators

Yes. WCLP focuses on the California workers’ compensation system, including case law, statutory requirements, processes, and legal terminology used in California practice. It is ideal for professionals who work with California claims or plan to enter California workers’ compensation law.

Yes. After completing all course modules and passing all exams with a score of 70 percent or higher, you will receive a digital WCLP certificate that can be printed or shared online.

CPWC stands for Certified Professional in Workers’ Compensation. This program fulfills the State of California’s 120-hour training requirement for new claims adjusters and equips students with the core knowledge and practical skills needed to manage California workers’ compensation claims confidently and compliantly.

The program can be completed in as little as one month, depending on your pace. California requires all newly hired claims adjusters to complete the 120-hour training within one year of enrollment.

CPWC is ideal for:

• New workers’ compensation claims adjusters
• Professionals transitioning into claims from HR, risk, or allied fields
• Claims assistants or support roles preparing for adjuster positions
• Employers or carriers training new claims staff
• Individuals seeking a structured, state-approved training pathway

Yes. CPWC requires access to Sullivan on Comp (SOC), the leading treatise in California workers’ compensation. SOC is subscription-based. Students receive 3, 6, or 12-month access depending on enrollment choice.

Yes. After completing all lessons and passing all exams with a score of 70 percent or higher, you will receive your CPWC certificate. This certificate verifies completion of California’s 120-hour adjuster training requirement.

No. CPWC is specifically designed for new adjusters or professionals with little to no experience in workers’ compensation. The curriculum builds foundational knowledge step by step.

The CPWC program covers:

• Workers’ compensation principles and terminology
• California laws and regulatory requirements
• Claims handling and investigation
• Benefits, medical treatment, and disability
• Reserving fundamentals
• Return-to-work processes
• Case management and file documentation
• Communication and professional practice
• Ethics and compliance
• Practical skills required for new adjusters

Yes. CPWC is tailored exclusively to California’s workers’ compensation system and meets the state’s adjuster training requirements.

Yes. CPWC prepares you for entry-level adjuster roles and strengthens your qualifications for:

• Claims adjuster
• Claims examiner
• Claims assistant or trainee
• Workers’ compensation coordinator
• HR or risk management roles requiring claims knowledge
• Third-party administrator or carrier support roles
• Future leadership roles in claims as you gain experience

Yes. The program is fully online and self-paced, allowing you to progress at a speed that matches your schedule while still meeting the state’s one-year completion requirement.

Customer support is available Monday through Friday from 9:00 AM to 5:00 PM Pacific Time. We strive to respond to all inquiries within one business day.

You can reach customer support by emailing support@ieatraining.org or by using the chat feature on our website. For enrollment or sales questions, email info@ieatraining.org.

Our team typically responds within 24 hours during regular business hours. Messages sent on weekends or holidays are answered the next business day.

Technical support is primarily available on weekdays. If you experience an urgent issue outside business hours, email support@ieatraining.org and our team will respond as soon as possible.

After completing a course, you’ll be prompted to submit feedback through the course evaluation form. You can also email suggestions or comments to info@ieatraining.org at any time.

Yes. If you have trouble accessing your account or logging in, email support@ieatraining.org and our team will assist with password resets, account updates, or technical troubleshooting.

Yes. You can reach IEA Training at 800-655-4432 during business hours for general assistance or questions about enrollment.

Yes. Many IEA Training courses are approved for SHRM and HRCI continuing education credits. Some programs may also meet requirements for other industry certifications. Check the course page for specific approvals.

We regularly review and update course content to reflect current laws, regulations, and industry best practices. Major updates are implemented as needed when legislation or compliance requirements change.

Yes. Many programs offer continuing education credits for SHRM, HRCI, and other associations. Credit information is listed on each course page and included on your certificate when applicable.

Yes. You may retake a quiz or exam one additional time if you do not pass on your first attempt. Additional attempts may be granted on a case-by-case basis.

Absolutely. You can download your certificate and upload it to your LinkedIn profile. Sharing your achievement is encouraged and helps showcase your professional development.

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If you were not able to find your answer on the IEA Training FAQ page, our team is available for live support from 7:00am to 4:00pm PST, Monday through Friday. We strive to respond to all inquiries within the same business day or within 24 business hours.

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  • 800-655-4432

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