I highly recommend taking CPDM as it is an exceptional course with great instructors. It was a wonderful experience and I would suggest it to anyone looking for quality education.
Former Student
CPDM
Ethics and Claims Administration Issues
Ethical decision-making and regulatory compliance are essential to maintaining integrity in the workers’ compensation system. This module explores the ethical responsibilities of claims professionals, common administrative pitfalls, and how to navigate conflicts while adhering to state guidelines and professional standards.
Key Learning Outcomes
Understand ethical obligations in claims handling
Recognize conflicts of interest and how to manage them
Learn common administrative compliance issues
Apply ethical standards to real-world claim scenarios
Maintain professionalism under pressure
Who Should Enroll
This course is ideal for all claims professionals, supervisors, and employer reps who must maintain ethical standards and regulatory compliance. It’s also valuable for anyone preparing for advancement or certification in workers’ compensation.
Sullivan on Comp
The Claims Practitioner in Workers’ Compensation (CPWC) program is powered by Sullivan on Comp (SOC) and SOC Essentials—the most trusted resources in California workers’ compensation.
These expert materials deliver:
In-depth legal analysis
Practical, real-world claims guidance
Current updates on laws, regulations, and case law
With SOC integrated into this course, you’ll gain the legal insight and practical tools needed to handle California workers’ compensation claims with skill and confidence.
Topics Covered
This module emphasizes the importance of ethics and professional integrity in WC:
Ethical duties in the claims process
Managing conflicts of interest
Communication standards and conduct guidelines
Regulatory expectations for claims administrators
Examples of common ethical violations and how to avoid them
Why Professionals Trust This Course
This course is designed for professionals who are ready to build—or strengthen—a career in California workers’ compensation:
✔ Updated for 2024 with real-world claims examples
✔ Aligned with California DWC training requirements
✔ Integrated with Sullivan on Comp for legal and practical clarity
✔ Flexible, on-demand format for working professionals
✔ Part of the full CPWC Certification path
CPWC13
- Complete in 4 Hours
- Earn CE credit
- Handle Complex & Disputed Compensability Scenarios
On-Demand
Payment plans available.
Up-to-Date Content Developed with Industry Leaders
Upgrade to a Certification on Workers’ Comp
Students who chose certifications got:
- Comprehensive Skill Set
- Increased Career Opportunities
- Fast-Track to Advancement in Your Organization
Become a Workers' Compensation Expert
Ready to take the next step towards a rewarding career in the workers’ compensation industry? Look no further!
Connect with our experienced counselor to determine the best class or path for your goals.
Fill out the form to get in touch
What our students have to say
IEA helped launch my career in Workers’ Comp by facilitating my completion of necessary courses. I secured a job with the city of Los Angeles and am now thriving in my profession. Grateful for their support.
Former Student
WCCA
I greatly appreciated the teachers and how they have helped me grow. The process of taking their courses is simple and streamlined, which makes it much easier to complete them quickly.
Former Student
WCCA & WCCP
Real life and ambiguous examples and the time to work through them was a good way to practice the content/theory. Breakout groups were very helpful.
Bianca O
The presenter was great and the content was very relevant and interesting.
Unknown User
The information was well organized and easy to understand. The interactive learning activities along the way were a great way to keep the reader engaged and remember the material as the course progressed.
Bianca O
Instructor did a great job to keep students engaged while also making sure we learned and understood relevant topics to be prepared for a real Claims Examiner position.
Alex Fazeli
Claims Examiner / Work Comp, ICW Group
IEA’s CPWC certification has been a great training solution for our new hires. Meeting the required 120 hours of instruction and statutory topics in an On-demand turn-key program has made my job so much easier.
Dan Henley
Claims Training Supervisor, EMPLOYERS® Insurance
I liked and appreciated that it was a self-paced program, which allowed me to complete it according to my schedule. I received my CPWC through IEA in less than 6 months.
Rupee Atwal
Workers’ Compensation Manager, Pridestaff
The instructor was very educational, helpful, and present during the entirety of the course. The IEA portal and platform is very easy to navigate and use. The team is quick with emailing back. 10/10 experience.
George Y.
Blogs
Employer Credit in Third Party Workers’ Compensation Settlements
The Future of Claims Training is Here: Introducing the Newly Updated CPWC Certification
Multiple QME Panels in Cumulative Trauma Claims Involving Multiple Defendants
Your 2025 Professional Development Roadmap: 3 Key Steps to Success
Welcome 2025: Your Year for Growth and Success in Workers’ Compensation and Absence Management
Transforming Workplace Management: 4 Compelling Reasons to Implement an IDAM Program
Be the first to hear about new classes and breaking news.
Fill out the form to subscribe to our newsletter
