I highly recommend taking CPDM as it is an exceptional course with great instructors. It was a wonderful experience and I would suggest it to anyone looking for quality education.
Former Student
CPDM
The interactive process is a critical component of reasonable accommodation, leave management, and return-to-work efforts. In this practical webinar, disability management expert Azucena Coronel, CPDM, CLMS, will guide participants through the legal and operational foundations of the interactive process, including when it is triggered, how to conduct effective discussions, and how to evaluate accommodation options in good faith.
Participants will gain insight into essential job functions, medical restrictions, accommodation considerations, documentation practices, and ongoing employer obligations. To bring these concepts to life, Azucena will be joined by Sabino Santos, MBA, MLS, HR and Risk Management Consultant, for a live mock Interactive Process Meeting. Together, they will demonstrate how employers and employees can engage in productive, compliant conversations to identify reasonable accommodation solutions, navigate workplace challenges, and support successful outcomes.
Whether you are an HR professional, leave administrator, supervisor, or disability management practitioner, this session will provide practical tools and real-world insights you can apply immediately in your workplace.
Azucena M Coronel, CPDM, CLMS earned her certificate as a Certified Professional in Disability Management (CPDM) in 1997. She has been in the field of integrated disability and absence since the mid 1990s, and has designed, developed, implemented and administered these programs for various public agencies including the City of Oakland, Bay Area Rapid Transit (BART), Lawrence Berkeley National Laboratory and the County of Orange.
What You’ll Learn
Looking for deeper training? Explore our Certified Professional in Disability Management (CPDM) certification program.
This program is valid for 0.5 PDC for the SHRM-CP® or SHRM-SCP®. SHRM Recertification Provider: RP7936
This program has been approved for 0.5 (HR (General)) recertification credit hour through the HR Certification Institute.
I highly recommend taking CPDM as it is an exceptional course with great instructors. It was a wonderful experience and I would suggest it to anyone looking for quality education.
Former Student
CPDM
IEA helped launch my career in Workers’ Comp by facilitating my completion of necessary courses. I secured a job with the city of Los Angeles and am now thriving in my profession. Grateful for their support.
Former Student
WCCA
I greatly appreciated the teachers and how they have helped me grow. The process of taking their courses is simple and streamlined, which makes it much easier to complete them quickly.
Former Student
WCCA & WCCP
Real life and ambiguous examples and the time to work through them was a good way to practice the content/theory. Breakout groups were very helpful.
Bianca O
The presenter was great and the content was very relevant and interesting.
Unknown User
The information was well organized and easy to understand. The interactive learning activities along the way were a great way to keep the reader engaged and remember the material as the course progressed.
Bianca O
Instructor did a great job to keep students engaged while also making sure we learned and understood relevant topics to be prepared for a real Claims Examiner position.
Alex Fazeli
Claims Examiner / Work Comp, ICW Group
IEA’s CPWC certification has been a great training solution for our new hires. Meeting the required 120 hours of instruction and statutory topics in an On-demand turn-key program has made my job so much easier.
Dan Henley
Claims Training Supervisor, EMPLOYERS® Insurance
I liked and appreciated that it was a self-paced program, which allowed me to complete it according to my schedule. I received my CPWC through IEA in less than 6 months.
Rupee Atwal
Workers’ Compensation Manager, Pridestaff
The instructor was very educational, helpful, and present during the entirety of the course. The IEA portal and platform is very easy to navigate and use. The team is quick with emailing back. 10/10 experience.
George Y.
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