I highly recommend taking CPDM as it is an exceptional course with great instructors. It was a wonderful experience and I would suggest it to anyone looking for quality education.
Former Student
CPDM
Essential Strategies for Effective Interactive Processes
Presented by
Ann Kuzee
Ann Kuzee, J.D., M.A., CPDM, serves as TELUS Health’s primary legal counsel for its U.S. Absence and Disability Management division, specializing in the interpretation of federal and state regulations pertaining to leave laws, ADA compliance, PWFA requirements, and short-term disability provisions.
Ms. Kuzee is a contributing curriculum consultant for IEA’s Certified Professional in Disability Management (CPDM certification.
Tracie DeFreitas
Tracie DeFreitas, M.S., ACE-CHC – Program Leader and Director of Training and Outreach, Job Accommodation Network. With nearly 30 years of experience in ADA consultation and workplace accommodation guidance, Tracie specializes in complex ADA compliance issues and practical strategies for effective accommodation processes.
On-Demand
Essential Strategies for Effective Interactive Processes
Learn how to confidently handle the ADA interactive process and create workplace accommodations that truly work. This live session gives you clear, practical strategies from the Job Accommodation Network (JAN) to help you foster open dialogue, reduce friction, and build collaborative solutions.
Whether you’re an HR professional, manager, or employer, you’ll walk away with tools you can apply right away to support your employees while strengthening organizational outcomes.
Key topics include:
- Key strategies for facilitating accommodation discussions
- Insights on Title 1 ADA compliance requirements
- Access to JAN’s comprehensive resources and services
- Practical guidance for complex accommodation scenarios
- Recorded: October 15th, 2025
- CEU(S): 1 Credit Hour SHRM, HRCI, CPDM
Offered by IEA Training in partnership with TELUS Health and the Job Accommodation Network (JAN)
This program is valid for 1 PDC for the SHRM-CP® or SHRM-SCP®. SHRM Recertification Provider: RP7936
This program has been approved for 1 (HR (General)) recertification credit hour through the HR Certification Institute.
Professionals who attended our previous Webinars
IEA helped launch my career in Workers’ Comp by facilitating my completion of necessary courses. I secured a job with the city of Los Angeles and am now thriving in my profession. Grateful for their support.
Former Student
WCCA
I greatly appreciated the teachers and how they have helped me grow. The process of taking their courses is simple and streamlined, which makes it much easier to complete them quickly.
Former Student
WCCA & WCCP
Real life and ambiguous examples and the time to work through them was a good way to practice the content/theory. Breakout groups were very helpful.
Bianca O
The presenter was great and the content was very relevant and interesting.
Unknown User
The information was well organized and easy to understand. The interactive learning activities along the way were a great way to keep the reader engaged and remember the material as the course progressed.
Bianca O
Instructor did a great job to keep students engaged while also making sure we learned and understood relevant topics to be prepared for a real Claims Examiner position.
Alex Fazeli
Claims Examiner / Work Comp, ICW Group
IEA’s CPWC certification has been a great training solution for our new hires. Meeting the required 120 hours of instruction and statutory topics in an On-demand turn-key program has made my job so much easier.
Dan Henley
Claims Training Supervisor, EMPLOYERS® Insurance
I liked and appreciated that it was a self-paced program, which allowed me to complete it according to my schedule. I received my CPWC through IEA in less than 6 months.
Rupee Atwal
Workers’ Compensation Manager, Pridestaff
The instructor was very educational, helpful, and present during the entirety of the course. The IEA portal and platform is very easy to navigate and use. The team is quick with emailing back. 10/10 experience.
George Y.
Blogs
WCAB Clarifies Attorney Fee Commutation in Lifetime Awards
WCAB Panel Holds That Email Notification Is Sufficient for QME Strike
Professional Development in Workers’ Compensation and Disability Management: Reflecting on a Year of Purpose and Progress
EEOC Shifts Priorities: What Employers Need to Know Moving into 2026
What You Can Ask: Clearing Up Confusion About Medical Documentation Under the ADA
How Certification Can Change Your Career in 2026
Be the first to hear about new classes and breaking news.
Fill out the form to subscribe to our newsletter
